Digital Payments FAQ

We are so excited for you to start using digital payments through Agree.com ! We've worked hard to make the process as simple as possible, and wanted to post answers to some common questions.


Q: Can my client’s pay me with their credit/debit cards through Agree.com’s digital payments?

A: Yes! We accept all major credit/debit cards.

 

Q: How do my client’s make an initial payment through Agree.com?

A: Your client’s card will be automatically charged the initial payment amount the moment they sign the contract.

 

Q: How do I collect the final payment from my client through Agree.com?

A: Agree.com will automatically charge your client’s card the final payment amount on the “final payment due date” agreed upon in your contract. Your client won’t have to do anything to make the final payment, nor will you have to hunt them down for missed payments. We also will email them a reminder 5 days before the final payment is due. That email will also include a link for them to update or change their card if they'd like.

 

Q: How do I know when my client has paid me?

A: Agree.com will send both you and your client an email notification stating that the client has made a payment for both the initial and final payment amounts. Our Finances Section on your dashboard also allows you to keep track of all past, pending, and future payments.

 

Q: Do I have to “cash out” the money my client’s pay me through Agree.com?

A: Nope! Agree.com directly deposits the money straight into your bank account.

 

Q: How long does it take for the money to appear in my bank account?

A: Agree.com sends the money to your bank account automatically. This usually takes about 3-5 business days for the money to appear in your account (not counting weekends or holidays).

 

Q: Are there any processing fees?

A: Yes. Every digital transaction is subject to a 2.99% + $.30 processing fee.

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51replies
  • I am loving this so far ! So easy and professional. Best part is the "no hunting down" part of this .  Can not wait until all the new features are in place will be following up close and I am becoming a founder! 

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  • I really wish that with the launch of this "feature" that you would also include access to seeing the info through your site. I have no way of knowing what transactions have happened through your site. Along with other "features" this is very frustrating. 

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  • Hey Steve Walter!

    I know we already spoke about this over the live chat, but I think a lot of people will benefit from the answer. As of now, the primary way you will be notified when a client makes a payment is via confirmation emails the moment their payments have been made containing the client's name and payment amount. What we're excited to implement in the future will be our "Finances" page. In our Finances page, you will be able to see/track all past, pending, and future payments in one place on your dashboard!

    In the mean time, once you receive the confirmation email stating your client has paid you, you can expect to see that money directly deposited into your bank account after 2 business days!

    Thanks for the feedback!

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  • This is fantastic. I am wondering if we can make an adjustment in the code to allow us (the photographer/professional) to only take the initial payment with the submission of the contract and allow the remainder of the amount to be paid otherwise (not automatic). Many of my clients want to pay with cash or check the day of the session and I allow that... They also will not be happy about paying the fee for the full amount rather than the initial payment and I dont really want to give up my profit to make the difference. Thanks! 

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  • Alex Williams It's difficult at this point to track and manage payments. I just sent out about a dozen contracts within a few days. When I go to the dashboard it will show if a contract is signed, but not paid. Then I check my email to see that in fact, some are paid. But them when I check my bank statement, there's no indication of which payment is associated with which contract. From an accounting standpoint this is not good. At this point, I have to guess which payment is associated with each contract because not all of the dates and times match. So far, not very efficient. PLEASE add this soon. It should have been added as soon as accepting payments was available. As a founder, I really feel like I'm paying to be a beta tester.

    Reply Like 5
  • Hey Taylor Daubenberger!

    Great question and feature request! We are looking into the possibility of being able to take payments digitally for one payment and physically for another payment, but that has not been decided upon yet. Would you say the processing fee is the main reason why you OR your client wouldn't want to make the final payment digitally?

    Hey Steve Walter!

    I know we addressed this this already via the live chat, but I wanted to post it here for the Community to see as well!

    We will be adding "Paid" as a contract status in the future. Currently, "signed" is the final status that will be shown on a contract within your dashboard.

    Fortunately for you, you have many contracts that you send out (along with many payments as well!). The unfortunate side is that you will receive a lot of emails notifying you when your client pays you. Many of our users send 2-3 contracts our per month, so when they receive the payment notifications, they are easily able to identify who paid them. In your situation, I can understand the difficulty from getting many so many emails! 

    We are looking forward to releasing the Finances feature in the future which will allow you to track all past, pending, and future payments. This will definitely help keep everything organized for you. Thanks for being patient as we continue to make Agree.com better!

    Reply Like 1
  • Can a client pay the remaining balance early if they log onto their contract?  I have a client that wants to pay in full now and her payment isn't due until October.  I would love to help her do this.  

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  • Hey Candi Leonard! I know we already chatted earlier, but I wanted to respond on here too! We're looking into adding that capability for you on your dashboard. For now, if you need the final payment date moved up, you can reach out to Customer Support and we can do that manually from our end. Take note that we will need your client's approval as well. Hope this helps!

    Reply Like 1
  • Can I cancel the remainder if the session gets cancelled?

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  • Hi Hannah Brown!

    Great question! I know we already spoke over live chat, but I wanted to answer this here as well so others can see. For future contracts, it would be best to assume that your client's final payment will be automatically charged on the final payment due date. We updated the language on our site a while ago to make this even more clear to both you (when you're selecting digital payments as a method) AND your client (when they are signing the contract).

    In cases where a final payment absolutely needs to be cancelled, reach out to us via live chat and we can help!

    Thanks for asking! 

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  • Since digital payments are now available, I already have a contract that's already signed and my client wants to pay with a card. How can I allow them to pay with a card without creating a new contract?

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  • Hey Tanialee - Great question and I think we can unsign the contract and turn digital payments on for you in our admin and Joey Farbstein will be able to confirm that and help you with it. 

    Reply Like 1
  • Sooooo Hi! Happy Friday! I'm a tad freaked out! started using digital payments. Client signed and paid last Saturday and I haven't seen the payment and I have 1 other paid and one that's going to pay tonight. I double check bank info and its correct. someone please put my mind at ease :)

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  • Lisa Gallagher Hi Lisa!  I am looking into it right now!

    Reply Like 1
  • I am still unable to use the digital payments feature, when will this issue be resolved?  

    Reply Like 1
  • Good morning, Rachel Morrison,

    I'm so sorry for the delay. Our team is looking into this right now and I will be getting in touch with you later with an update. Thank you for your patience. 

    Reply Like
  • Hi Alex Williams - will Agree be integrating PayPal as a payment option in the near future? Many of my clients are used to paying via PayPal, so thought I'd ask.

    Reply Like 1
  • Hi Rosa Delgado!

    Great question. We don't plan on integrating with PayPal, but we will be making some big updates to digital payments over the next few months. If you have any other questions, feel free to ask!

    Reply Like
  • I can't seem to find where it says what the processing fee is to use Agree's digital payments, can you let me know what it is?

    Reply Like 1
  • Hi  Allison Sullivan !  The processing fee for digital payments is the standard 2.9% + $0.30 per transaction.  This is a common rate that most major processing companies use (like Stripe, PayPal, Square).  Hope that helps!

    Reply Like 1
  • My account says that online payments aren't available for me yet,  how do I know when this will be available? 

    Reply Like 2
  • Hey Ashlynn Escobar!

    I just responded to your message via our chat feature! We got you all set up! Excited for you to use the digital payments feature.

    Reply Like
  • Any update on My finances page/feature? I feel lost when I have to follow up on payments because they are taking anywhere from 2days to a week. There doesn't seem to be any rhyme or reason to it. It makes me nervous not knowing where my money is or why it takes longer than others? Thanks for any input :)

    Reply Like 1
  • Lisa Gallagher I know I responded to your message on our chat feature, but wanted to address it here as well!

    I don't have a timeline for the Finances feature right now, but if you ever have any specific questions about a payment, please right into our chat feature and we can look into it for you!

    Our team was out of the office Thurs/Fri at a conference so some payments were delayed. This will not be a regular occurrence. Payments should be funded today. 

    I apologize for the delay here. Please let me know if you have any other questions. 

    Reply Like
  • Hi Guys,

    When will the finance feature return to our pages?

    Reply Like 2
  • Hey Michael Edwards Jr.!

    It looks like you're already set up to use the digital payment feature. Are you referring to the Finances page on your dashboard? That is a different feature which will allow you to track your digital payments. We'll be doing some big updates to our digital payments feature over the next few months and will be working on that feature along with that! Hope this helps!

    Reply Like
  • Alex Williams  Thanks a lot my friend!

    Reply Like 1
  • Michael Edwards Jr. You're welcome!

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  • Hi! It doesn't look like i have digital payments available yet, shouldn't i have this as an option? Thanks!

    Reply Like 1
  • Angie Coleman  Hey Angie! I just sent you an email! Thanks for writing in!

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  • Hi, I just reached out VIA Chat but I thought I may get a quicker answer here. I currently do not have access to digital payments, I just signed up and was about to send a contract out to a client but I can't until this is resolved. Please let me know asap how to proceed so I don't have to keep my client waiting! Thank you! 

    Reply Like 1
  • Ashleigh McPherson Hey! Looks like Joey was able to get back to you via Chat! Let me know if you have any other questions. 

    Reply Like
  • Alex Williams Yes, and I did what he told me to do and it is still not working. I became a monthly subscriber, I logged out and logged back in and still I do not have access to payments. 

    Reply Like
  • Ashleigh McPherson Looks like you've been activated. If you have any other questions, keep speaking with Joey and he'll get you all set up. 

    Reply Like
  • Hi there,

    I've become an active customer and have written my first contract. My client wants to pey with credit but I'm not seeing how to activate that feature.

    Reply Like 1
  • Sandi Rufo Hey Sandi! Looks like Joey took care of you! Have a great day!

    Reply Like
  • Alex Williams 

    Reply Like 1
  • We would like to take only the initial payment digitally as well, and take the final payment physically. Maybe not always, but given the option. We have a lot of customers who pay us with cash for the final payment on site (we're pet photographers, so it's not awkward).

    Reply Like 2
  • Chris Denny Hey Chris! Awesome! For now, we can cancel the final payment on a contract for you. All you'll need to do is send us a chat message on the site with the client's email address and final amount confirmation. We can then cancel it and you can take the final payment however you prefer. Hope this helps!

    Reply Like
  • Is it possible for a client to sign without paying?

    Reply Like 1
  • Vanessa Hankins Great question! If you only give your client the option to pay Digitally, then they must input their payment info at the time of signing. If you only give them the option to pay Physically, then they can sign without paying, and you'll need to coordinate with them how you'd like to receive the payments. If you give them the option to pay Digitally and Physically, they will have both options to choose from when signing.

     

    I think your main question has to do with digital payments alone, correct? If so, if a client is paying digitally, they must input their payment info at the time of signing. Hope this helps.  

    Reply Like
  • Do you have to subscribe in order to have customers pay Digitally?

     

    Reply Like 1
  • Alyssa Hulbert Hey Alyssa! Just sent you a direct message!

    Reply Like
  • Are we able to receive payments on here yet?

    Reply Like
  • Hey Pesey! Yes, I've just activated our new digital payment feature on your account. You now can begin receiving digital payments from your clients today! Let me know if you have any other questions or if there's anything else I can help you with as you get that set up.

    Reply Like
  • I have been hearing horror stories about paypal lately (my current payment method) and am looking to switch over to Agree for payments. I have two important questions first - 1. What happens if a client disputes ie. they cancel their contract and fight for their retainer fee back despite that being covered in your contract? 2. Is it now possible for clients to make payments before the final payment date or is it possible to make a custom payment schedule with Agree?  (I currently have the retainer fee due at signing, 1 more payment 3 months out from the wedding, and the final payment due one month out from the wedding and would prefer to keep it that way but I am not sure I can do that with Agree)

    Reply Like
  • Hi there, I am in Canada and can't seem to set up my merchant profile with my province and postal code. 

    Reply Like
  • Hey Allison those are great questions, and with our big update to Digital Payments, now is a great time to start having your clients pay you directly through Agree.com . To answer your questions, 1. In the unfortunate event where a client cancels and disputes their contract (which we rarely see happen) we are here to help and can provide additional signing info to show that your client agreed to your contract with them.

    2. We currently allow for 2 payments per contract, the initial payment made at signing, and then the final payment on the date you set. If something comes up and you'd like to adjust that final payment date just let us know and we can change it for you. 

     

    I hope that helps answer your questions! Feel free to login to Agree.com to complete your Merchant Profile and start accepting digital payments today!

    Reply Like
  • Hey Aspasia! Currently a US bank account is required to accept digital payments. With this update though we are hopefully able to expand to include Canadian users soon. 

    Reply Like
  • Alex Williams I am loving the online payments as well, but have already had the same concern as Taylor expressed by clients. They want to pay their deposit with one card and then they want the option of paying the remaining balance with either a different card or cash or check day of. Should I just tell them that's not possible? If they're absolutely not okay with the card being charged, how do I go about canceling the scheduled payment? Thanks!

    Reply Like 1
  • Hey Emily Klarer! Kevin here from the Agree.com team :)

    Great question! Your client can choose to change/update their card at anytime. We will email them a reminder about the final payment, and a link to update their card, 5 days before the final payment is due. If they'd like to change their payment info earlier than 5 days before the payment, or if you'd like us to cancel the final payment completely, simply contact our Customer Support team and we'll take care of that for you. 

    In the future you and your clients will be able to make those changes directly in Agree, but for now we're here and happy to help you out!

    Reply Like
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We are so excited to announce that we have now directly deposited over 3 MILLION DOLLARS through our digital payment's feature! You, our Agree.com family, are absolutely killing it! Great job!